- 1. What is Ensogo?
Every day, we provide an amazing deal on restaurants, activities, services, and hotels in your city. We promise our members The Best Deal Guarantee. Our goal is to get exclusive deals that our members won't find anywhere else. "Let's Save Together"
- 2. Where did the name Ensogo come from?
The Ensogo name is derived from ENtertainment SOcial GO. But it can also mean a lot of other fun things. We're always looking for creative interpretations.
- 3. Where is Ensogo based?
You can contact us at: 990 10th Flr. Abdulrahim Building, Rama IV Road, Bangrak, Bangkok, Thailand 10500. Tel: (662)-630-5000 ext 3, Fax : (662)-238-5455. Email: firstname.lastname@example.org
- 4. Is there a fee to become a member of Ensogo?
No – membership is FREE and members only pay when purchasing a voucher.
- 5. Is Ensogo safe to use?
Yes – Ensogo member data is very secure. All credit card data is transmitted by SSL directly to a secure electronic vault with banks. We do not keep credit card information on our servers.
- 6. What will you do with my credit card and billing information?
We do not keep or store any credit card information. We work with our banking partners (Paypal and our local banks) to handle storage of secure information.
- 7. What will you do with my email address?
- 8. I want to buy the Deal of the Day - how do I get it?
Members can click the "BUY" button at any time before the deal ends. Once your payment is confirmed we will either send you a link to print, or SMS your vouchers.
- 9. I bought an Ensogo voucher - how do I use it?
Once your order is complete you will receive an email with a link to either print or SMS the voucher. The voucher has instructions on how to redeem and a map to help find the location!
- 10. Do I need to use my Ensogo voucher the same day I buy it?
No – Ensogo vouchers can be used at any time before the expiration date. Please check the terms of the deal for full details.
- 11. My name is on the Ensogo voucher. Can I give the voucher as a gift?
Yes – Ensogo vouchers can be given as gifts to everyone!
- 12. If I don't use the full value of the Ensogo voucher, can I use it again later?
Unless otherwise stated, you do not receive a store credit or cash back for whatever you don't use. Please check terms and conditions on vouchers.
- 13. Can I use Ensogo voucher with other offers or promotions?
Unless otherwise stated, Ensogo vouchers cannot be used with other offers or promotions. Please check terms and conditions on vouchers.
- 14. Can I return or cancel my order?
You can cancel your order during the processing phase. Once your order is complete and your vouchers are delivered, you can no longer cancel the order. For more information click here
- 15. What happens if I purchase an Ensogo voucher and the merchant is out of business?
If the merchant is out of business before expiration date and members cannot redeem the voucher, then Ensogo will give your money back.
- 16. How do I receive credit for inviting a friend?
You can see more for infomation of invite friend for get 100 credit at http://www.ensogo.com/en/bangkok/member_get_member.
- 17. How many people can I invite?
You can refer as many people as you want! We will track all your referrals and give you 100 Baht credit when they make a purchase.
- 18. I received invitation codes from three people – do they all get 100 Baht when I purchase?
No, only the invitation code you click on before making your first purchase will receive the 100 Baht credit.
- 19. When will Ensogo be in my city?
Ensogo is growing fast. We need your help to launch in your city. If you want Ensogo in your city, please let us know.
- 20. How do I become a merchant partner of Ensogo?
- 21. Does Ensogo remove comments from the discussion board?
We monitor what our users are posting. We will remove comments that are not relevant to the topic or are offensive to our members.
- Shipping Information
- 1. What products are to be delivered?
Most products that are safe and weight less than 20 kilograms per piece. The following items will not be delivered:
||Guns and weapons
- 2. Why have the customer give full address together with the contact telephone number?
The customer who want to buy the product on the delivery items have to fill in the compulsory mark to complete the information before submission in order that our outsourced logistic team can contact the customer directly. The logistic team will call the customer to make an appointment prior to sending the product direct to customer home.
- 3. Will the address and mobile telephone be safe and keep confidential.
- 4. How can the customer calculate the shipment cost?
The shipment rate is stated clearly on the shipping process
page see shipping information link. The total cost will be automatically calculated by our system on the submission page upon you made your decision to buy the products.
- 5. Can the customer cancel or return the product to Ensogo if he/she does not want the product?
The customer can get full refund on the following products:
||Damage by quality
||Wrong specification claimed
||Damage during delivery.
||The customer check the product quality and quantity upon receipt
||Notify the Customer Service within 7 days after receiving the product in case of damages.
||Send the product back to Ensogo at 10th Floor Abdulrahim Place 990 Rama IV Road, Silom, Bangrak, Bangkok 10500, Thailand.
- Tesco Payment Service
- 1. Tesco Payment Service Fee
The service fee for Tesco Payment Service is 5 Baht from today until June 2, 2012. After that, Tesco Lotus will change their rate to 7 Baht.
- 2. Where can we pay at Tesco Lotus?
At any payment counter in Tesco Lotus, every branch nationwide.
- 3. Will it possible to make the payment at Tesco Lotus without printing the payment coupon?
Not possible. Tesco Lotus needs a barcode to verify.
- 4. What to do for further question?
Tesco Call Center at 1712 or the Customer Service at Ensogo, a LivingSocial company Tel: (662)-630-5000 ext 3
- Ensogo Credits
- 1. What is ensogo credit?
ensogo credit allows customers to conveniently enjoy shopping at www.ensogo.com
as it can be used instead of cash. 1 credit is equal to 1 Baht and can be used in purchasing any of ensogo’s amazing deals as normal.
- 2. How can I get ensogo credits?
There are 3 options available to acquire ensogo credits
1. ensogo Top Up Credit – Customers can buy ensogo Top Up Credit directly at http://www.ensogo.com/retail/top-up-ensogo-credit-01052012.html
ensogo Top Up Credit is available at two prices value; 300 baht for 300 Ensogo credits and 500 baht for 500 ensogo credits. For more information about ensogo Credit, please visit http://www.ensogo.com/bangkok/faq/
2. ensogo Gift Card - is a gift voucher in which its credit can be used instead of cash, and is valid for purchase for a wide variety of goods and services available at www.ensogo.com
. ensogo Gift Card is available at two prices value; 300 baht and 500 baht, and is available at Ensogo Co., Ltd. Customers can also use the credit card rewards points, offered by participating banks and partners, to redeem ensogo Gift card. For more information about ensogo Gift Card, please visit http://www.ensogo.com/bangkok/faq/
3. Credits from referral invitation - You will receive ensogo credits worth 100 baht in your account once you invite your friends to register as a member for ensogo and your friends make a first purchase. Referral credits are issued only when referred members register via the invitation link sent by you, buy a deal and complete a payment, as well as verify their phone number in their profile under ‘My account’ menu list.
- 3. Do credits have an expiry date?
From July 1, 2012 onwards, ensogo credits will have 1 year validity period after its activated month whether they are from ensogo top up credit deal, ensogo gift card or acquired by credit referral invitation. All the expired credits will be automatically deducted on monthly basis at the end of the month. Regarding all remaining credits before July 1, 2012, they will be expired on June 30, 2013.
However no worry on your credit expiration, we will send you credit expiry email alert on the 1st of the month your credits expire.
- 4. How can I check my credits balance?
You can check your credit balance from ‘My Credits’ menu in ‘My Account’ Page which you will be able to see credit expiration transaction in credit transition log.
- Ensogo Top Up Credit
- 1. What is Ensogo Top Up Credit?
Make your freedom of shop limitless with Ensogo credit and own your favorite deals in just a single click. This product helps shopping with www.ensogo.com
easier and more enjoyable even no credit card. This product will make your shopping more convenient and save money on payment fees. Just buy “Ensogo Top Up Credit” at www.ensogo.com and enjoy ฿300 top up and ฿500 top up for 300 and 500 Ensogo credits respectively with unlimited vouchers per person.
- 2. Why do I have to buy Ensogo Top Up Credit?
With Ensogo Top Up Credit, Ensogo offers new easier way to shop more and you can enjoy ฿300 top up and ฿500 top up for 300 and 500 Ensogo credits respectively with unlimited vouchers per person. 1 credit is equal to 1 Baht in purchasing any Ensogo’s deals at www.ensogo.com
. No more missing the payment or amazing deal with limited vouchers with Ensogo’s credit. Top up your credit for more joyful shopping on your favorite deals.
- 3. What prices does Ensogo Top Up Credit offer?
Ensogo Top Up Credit is available at two prices value; 300 baht for 300 Ensogo credits and 500 baht for 500 Ensogo credits.
- 4. Where can I buy Ensogo Top Up Credit?
- 5. What are the payment options available?
There are several payment options for your purchase of Ensogo Top Up Credit, similar to those of deal purchase as follows
• Credit card payment
• Money transfer/ payment through various banks including Kasikorn bank, Siam Comercial bank, Krungsri Ayuthaya bank
• Counter Services
• Tesco Lotus Pay Point
• Ensogo Head Office
- 6. Does Ensogo charge 3% transaction fee on credit card?
It’s free of charge.
- 7. Do I get 5% discount if purchasing by VISA credit card?
No 5% discount by paying with VISA credit cards for Ensogo Top Up Credit.
- 8. Do I get any special discounts when using with other promotions?
Ensogo Top Up Credit cannot be used with other discount or promotions.
- 9. Can I use existing credits in my account to buy Ensogo Top Up Credit?
Your Ensogo credits cannot be transferred or exchanged to top up credits.
- 10. Can I buy Ensogo Top Up Credit for my friends?
You can only buy Ensogo Top Up Credit for your own account.
- 11. Are top up credits to my account valid immediately after successful payment?
If you pay by credit card, the Ensogo credits will be topped up to your account immediately when the payment successful. For other payment channels, credits will be valid 2 working days after the successful payment.
- 12. Do credits have an expiry date?
From July 1, 2012 onwards, ensogo credits will have 1 year validity period after its activated month.
- 13. Can I refund from the remaining credits in my account?
The remaining balance cannot be converted back into cash.
- 14. For more information, please contact?
Customer service at (662)-630-5000 ext 3| email: email@example.com from Mon-Fri 9.00 – 18.00 hrs. (Closed on Sat-Sun and public holidays)
- ensogo Gift Card - Endless Happiness For Every Moment of Life
- 1. What is ensogo Gift Card?
ensogo Gift Card is a gift voucher in which its credit can be used instead of cash, and is valid for purchase for a wide variety of goods and services available at www.ensogo.com
, ranging from restaurants, spas, beauty clinic programs, hotel rooms, to well-known brand products.
- 2. Why do I have to buy ensogo Gift Card?
ensogo Gift Card is the perfect gift solution allowing you to give the gift to your special ones. The recipient will be impressed by the trendy and attractive design of ensogo Gift Card, plus they can choose their own present and enjoy ultimate experiences of online shopping at significant savings with amazing deals of desirable products and services at www.ensogo.com
- 3. What is the available value of the gift card?
ensogo Gift Card is available at two prices value; 300 baht and 500 baht.
- 4. Where can I purchase ensogo Gift Card?
ensogo Gift Card is available at :
Ensogo Co., Ltd., 10th Floor Abdulrahim Place 990, Rama IV Road , Silom, Bangrak, Bangkok, Thailand 10500. Customer service tel. (662)-630-5000 ext 3/ email: firstname.lastname@example.org from Mon-Fri 9.00 – 18.00 hrs. (Closed on public holidays)
Customers can also use the credit card rewards points, offered by participating banks and partners, to redeem Ensogo Gift card. Click here for further details
- 5. Does Ensogo charge 3% transaction fee on ensogo Gift Card purchase by credit card?
It’s free of charge.
- 6. Do I get 5% discount if purchasing ensogo Gift Card by VISA credit card?
No 5% discount by paying with VISA credit cards for ensogo Gift Card.
- 7. Do I get any special discount when using ensgo Gift Card with other promotions?
ensogo Gift Card cannot be used with other discount or promotions.
- 8. Can I use existing credits in my account to buy ensogo Gift Card่?
No, you cannot use existing credits in your account to purchase ensogo Gift Card.
- 9. Do Ensogo Gift card has an expiry date?
Yes, every ensogo Gift Card has a certain expiry date. Please always check the expiration date announced on the back of cards before purchasing
- 10. After enter the code of ensogo Gift Card into the system, can the credits be used immediately?
Credits will be topped up to your account and available immediately
- 11. Do credits have an expiry date after they are activated in the system?
From July 1, 2012 onwards, ensogo credits will have 1 year validity period after its activated month.
- 12. Can I refund from the remaining credits in my account?
The remaining balance cannot be converted back into cash
- 13. Can I return the expired ensogo Gift Card to get a new card่่?
เมื่อ ensogo Gift Card The expired gift card cannot be returned or exchanged. Please always check the expiration date announced on the back of cards before purchasing
- 14. Can ensogo Gift Card be changed to a new card or refunded่?
ensogo Gift Card ensogo Gift Cards are a product outright and non-refundable in all cases. Customer should inspect the product condition especially the expiry date and activate code identified on the back of cards before purchasing
- 15. For more information please contact?
Customer service at (662)-630-5000 ext 3 or email: email@example.com from Mon-Fri 9.00 – 18.00 hrs. (Closed on public holidays)