- 1. What is Ensogo?
Every day, we provide an amazing deal on restaurants, activities, services, and hotels in your city. We promise our members The Best Deal Guarantee. Our goal is to get exclusive deals that our members won't find anywhere else. "Let's Save Together"
- 2. Where did the name Ensogo come from?
The Ensogo name is derived from ENtertainment SOcial GO. But it can also mean a lot of other fun things. We're always looking for creative interpretations.
- 3. Where is Ensogo based?
You can contact us at: 990 10th Flr. Abdulrahim Building, Rama IV Road, Bangrak, Bangkok, Thailand 10500. Tel: (662) 630 5000, Fax : (662) 238 5455. Email:
support@ensogo.com
- 4. Is there a fee to become a member of Ensogo?
No – membership is FREE and members only pay when purchasing a voucher.
- 5. Is Ensogo safe to use?
Yes – Ensogo member data is very secure. All credit card data is transmitted by SSL directly to a secure electronic vault with banks. We do not keep credit card information on our servers.
- 6. What will you do with my credit card and billing information?
We do not keep or store any credit card information. We work with our banking partners (Paypal and our local banks) to handle storage of secure information.
- 7. What will you do with my email address?
We protect your personal information and use your e-mail to inform you about our deals. We also send notification about your purchases and sometimes ask you for special feedback to improve our service. Please read our privacy policy for more information.
- 8. I want to buy the Deal of the Day - how do I get it?
Members can click the "BUY" button at any time before the deal ends. Once your payment is confirmed we will either send you a link to print, or SMS your vouchers.
- 9. I bought an Ensogo voucher - how do I use it?
Once your order is complete you will receive an email with a link to either print or SMS the voucher. The voucher has instructions on how to redeem and a map to help find the location!
- 10. Do I need to use my Ensogo voucher the same day I buy it?
No – Ensogo vouchers can be used at any time before the expiration date. Please check the terms of the deal for full details.
- 11. My name is on the Ensogo voucher. Can I give the voucher as a gift?
Yes – Ensogo vouchers can be given as gifts to everyone!
- 12. If I don't use the full value of the Ensogo voucher, can I use it again later?
Unless otherwise stated, you do not receive a store credit or cash back for whatever you don't use. Please check terms and conditions on vouchers.
- 13. Can I use Ensogo voucher with other offers or promotions?
Unless otherwise stated, Ensogo vouchers cannot be used with other offers or promotions. Please check terms and conditions on vouchers.
- 14. Can I return or cancel my order?
You can cancel your order during the processing phase. Once your order is complete and your vouchers are delivered, you can no longer cancel the order. For more information
click here.
- 15. What happens if I purchase an Ensogo voucher and the merchant is out of business?
If the merchant is out of business before expiration date and members cannot redeem the voucher, then Ensogo will give your money back.
- 16. How do I receive credit for inviting a friend?
If your friend becomes a member and makes a purchase on Ensogo, we will deposit 100 Baht worth of credits in your account. Referral credits are issued ONLY when referred members have made a purchase. To refer a member, you must log into your account and click 'Refer a Member.' Please note that referrals not referred from your account will not be eligible for credits.
- 17. How many people can I invite?
You can refer as many people as you want! We will track all your referrals and give you 100 Baht credit when they make a purchase.
- 18. I received invitation codes from three people – do they all get 100 Baht when I purchase?
No, only the invitation code you click on before making your first purchase will receive the 100 Baht credit.
- 19. When will Ensogo be in my city?
Ensogo is growing fast. We need your help to launch in your city. If you want Ensogo in your city, please let us know.
- 20. How do I become a merchant partner of Ensogo?
- 21. Does Ensogo remove comments from the discussion board?
We monitor what our users are posting. We will remove comments that are not relevant to the topic or are offensive to our members.
- Shipping Information
- 1. What products are to be delivered?
Most products that are safe and weight less than 20 kilograms per piece. The following items will not be delivered:
| 1. |
Chemical hazards |
| 2. |
Valuable products |
| 3. |
Guns and weapons |
- 2. Why have the customer give full address together with the contact telephone number?
The customer who want to buy the product on the delivery items have to fill in the compulsory mark to complete the information before submission in order that our outsourced logistic team can contact the customer directly. The logistic team will call the customer to make an appointment prior to sending the product direct to customer home.
- 3. Will the address and mobile telephone be safe and keep confidential.
We are fully aware of our duty to keep all customers' information confidential. In addition to our duty of confidentiality to customers, we shall at all times fully observe the Personal Data in collecting, maintaining and using the personal data of customers. More information, please see
privacy policy link.
- 4. How can the customer calculate the shipment cost?
The shipment rate is stated clearly on the
shipping process page see shipping information link. The total cost will be automatically calculated by our system on the submission page upon you made your decision to buy the products.
- 5. Can the customer cancel or return the product to Ensogo if he/she does not want the product?
The customer can get full refund on the following products:
| 1. |
Damage by quality
| |
Unqualified products |
| |
Expired |
| |
Wrong specification claimed |
|
| 2. |
Damage during delivery. |
| 3. |
Return Process
| |
The customer check the product quality and quantity upon receipt |
| |
Notify the Customer Service within 7 days after receiving the product in case of damages. |
| |
Send the product back to Ensogo at 10th Floor Abdulrahim Place 990 Rama IV Road, Silom, Bangrak, Bangkok 10500, Thailand. |
|
- Tesco Payment Service
- 1. Tesco Payment Service Fee
The service fee for Tesco Payment Service is 5 Baht from today until March 20, 2012. After that, Tesco Lotus will change their rate to 7 Baht.
- 2. Where can we pay at Tesco Lotus?
At any payment counter in Tesco Lotus, every branch nationwide.
- 3. Will it possible to make the payment at Tesco Lotus without printing the payment coupon?
Not possible. Tesco Lotus needs a barcode to verify.
- 4. What to do for further question?
Tesco Call Center at 1712 or the Customer Service at Ensogo, a LivingSocial company Tel: 662-630-5000
- Ensogo Top Up Credit
- 1. What is Ensogo Top Up Credit?
Make your freedom of shop limitless with Ensogo credit and own your favorite deals in just a single click. This product helps shopping with
www.ensogo.com easier and more enjoyable even no credit card. This product will make your shopping more convenient and save money on payment fees. Just buy “Ensogo Top Up Credit” at www.ensogo.com and enjoy ฿300 top up and ฿500 top up for 300 and 500 Ensogo credits respectively with unlimited vouchers per person.
- 2. Why do I have to buy Ensogo Top Up Credit?
With Ensogo Top Up Credit, Ensogo offers new easier way to shop more and you can enjoy ฿300 top up and ฿500 top up for 300 and 500 Ensogo credits respectively with unlimited vouchers per person. 1 credit is equal to 1 Baht in purchasing any Ensogo’s deals at
www.ensogo.com. No more missing the payment or amazing deal with limited vouchers with Ensogo’s credit. Top up your credit for more joyful shopping on your favorite deals.
- 3. What prices does Ensogo Top Up Credit offer?
Ensogo Top Up Credit is available at two prices value; 300 baht for 300 Ensogo credits and 500 baht for 500 Ensogo credits.
- 4. Where can I buy Ensogo Top Up Credit?
- 5. What are the payment options available?
There are several payment options for your purchase of Ensogo Top Up Credit, similar to those of deal purchase as follows
• Credit card payment
• Money transfer/ payment through various banks including Kasikorn bank, Siam Comercial bank, Krungsri Ayuthaya bank
• Counter Services
• Tesco Lotus Pay Point
• Ensogo Head Office
• The Live More Store, 1st floor at Siam Center
- 6. Does Ensogo charge 3% transaction fee on credit card?
It’s free of charge.
- 7. Do I get 5% discount if purchasing by VISA credit card?
No 5% discount by paying with VISA credit cards for Ensogo Top Up Credit.
- 8. Do I get any special discounts when using with other promotions?
Ensogo Top Up Credit cannot be used with other discount or promotions.
- 9. Can I use existing credits in my account to buy Ensogo Top Up Credit?
Your Ensogo credits cannot be transferred or exchanged to top up credits.
- 10. Can I buy Ensogo Top Up Credit for my friends?
You can only buy Ensogo Top Up Credit for your own account.
- 11. Are top up credits to my account valid immediately after successful payment?
If you pay by credit card, the Ensogo credits will be topped up to your account immediately when the payment successful. For other payment channels, credits will be valid 2 working days after the successful payment.
- 12. Do credits have an expiry date?
Currently, Ensogo credits have no expiry date.
- 13. Can I refund from the remaining credits in my account?
The remaining balance cannot be converted back into cash.
- 14. For more information, please contact?
Customer service at 02 630 5000 | email: support@ensogo.com from Mon-Fri 9.00 – 18.00 hrs. (Closed on Sat-Sun and public holidays)
